Friday, August 29, 2008

Buyers Questions...Answered

If you could tell the designers to do one thing, what would it be?

Get your sets out ON TIME! Don't make the buyer email you for shipping info. We don't like to do this! Keep communication open...meaning keep in touch with the buyer at least once when payment and measurements are received, and again when the item has shipped. If you are going to be late, please give an ETA, and please send us an email letting us know you are going to be late. Answer all the customers emails in a timely manner.

Here is what was said by buyers in the group:

"Please treat your buyers how you would want to be treated if you were the buyer in the transaction"

"I would tell anyone in business to try to enjoy their work and try to find something they love and would be proud of."

"You don't have to be chatty, but do answer all emails with appreciation of the fact that this is your customer you're talking to, and to her the outfit you're making for her is the only important one."

Do you prefer to buy sets or single items?

All of us agreed we like to bid on sets. If we can see our child wearing a single item, such as an appliqued top, with something already in our childs wardrobe, then we will bid, but in general we like to get the whole outfit in one auction. We also don't mind buying seperates on Etsy, because of the BIN feature we know we will get all the pieces we want.

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